Terms and Conditions

DA Components Ltd

Terms & Conditions of Sale

 

General

1.1        All orders are accepted subject to the following conditions which shall form part of and govern the contract of sale.  Any variation of these conditions in any document of the buyer is inapplicable unless accepted in writing by the seller.

1.2        The placing of an order following the seller’s quotation shall not be binding on the seller unless and until accepted by the seller.

1.3        The order is accepted by the seller at point of despatch.

 

Prices

2.1        The prices quoted are based on current conditions and are subject to adjustment without notice.  The goods will be invoiced at the price ruling on the agreed date of despatch.

2.2        Prices and charges are listed exclusive of United Kingdom Value Added Tax.

 

Payment terms

3.1        Except where otherwise specifically agreed payment must be received in full prior to despatch of the goods.

 

Cancellation

4.1        Requests to cancel an order must be received within two hours of the order and payment being received.  After this time the goods must be returned in accordance with our returns policy.

 

Delivery

5.1        Any delivery lead time quoted is based from receipt by us of an order and payment.  Any lead time stated in respect of delivery is given in good faith but is by the way of estimation only and not binding by the seller.  Delivery lead time, whether expressly stated or not, shall not be deemed to be the essence of the contract of sale.

5.2        Unless otherwise stated the goods will be consigned by the method of carriage/transport chosen by the seller to the delivery address specified by the buyer.

5.3        It is the buyer’s responsibility to inspect the goods on arrival.  The seller shall have no liability for goods delivered in a damaged condition or lost in transit or for shortages in delivery unless:-

  1. a) In the case of damage or shortage of delivery notice in writing giving full details of the damage or shortage is received by the seller within 24 hours of the delivery date.
  2. b) In the case of goods lost in transit notice in writing is received by the seller within 5 working days of the scheduled delivery date.

 

Warranty

6.1        If any faults occur during correct use within 12 months of purchase then we will repair or replace the defective goods providing the defective goods are unmodified and returned to us first.  The return must be agreed beforehand and we will allocate a returns number.  We won’t take any action on goods received without a returns number.

6.2        All goods must be adequately packaged and return carriage must be paid for by the buyer.  We shall not be liable in any way for consequential damage or loss or injury.

 

Returns

7.1        Goods can be returned within 14 days of receipt providing the following criteria are met:

* The goods are unused and are sourced from DA Components Ltd directly.

* the goods are in original condition and are returned in original packaging,

* carriage method is approved by us,

* the return is agreed and includes a goods return number

* return carriage costs are paid by the buyer

 

Performance

8.1        Any performance details given by us are based on our experience.  We accept no liability for any failure to achieve stated performance.  You assume responsibility for the goods being sufficient and suitable for your purpose.

 

Specifications

9.1        The seller reserves the right to change the specification of any goods quoted in our sales literature at any time without notice.

 

Data Protection

10.1      We do not disclose buyer’s information to third parties except for goods delivery purposes.


DA Components – Privacy Policy

Our Privacy Statement:

“At DA Components, we value the trust placed in us by customers, suppliers and colleagues who give us their personal data. Data security is one of our highest priorities and we aim to be as clear as possible about what we do with personal data and why we do it.”

 

Our Privacy Statement for our website

Your privacy is really important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it. DA Components is committed to the online privacy of all its users.

 

This Privacy Policy regulates the use by DA Components of the information you provide when using the DA Components website.  We run this site in order to promote products and, where these are provided by our partners, to be the link between our customers and our partners. Our partners may have their own privacy policies which you should also look at.

 

Information We Collect

To be able to order from us we have to collect certain information from you. As part of this, you are required to give your contact information. We use the information given to us by you to provide the service you request from us in the way that is set out in this privacy policy. You can change your registration details easily through the account facilities available on the website or by getting in touch with us at the address below.

 

User name and password – if we collect a user name and password, this is so we can keep your information safe and so that we can have your information to hand each time you visit us.

 

Name, address and postcode – without this we won’t know where to send your order or to whom. We do not disclose buyer’s information to third parties except for goods delivery purposes for example Royal Mail and other courier companies.

 

Email address – we send a confirmation of your orders via email as well as other service related communication. If you have agreed to receive marketing communications these may also be sent by email.

 

Telephone numbers – if there are any problems with your order or we need to check anything, we need to be able to contact you quickly.

 

Where you heard about us – we may ask you this to help make our marketing more efficient.

 

Correspondence – if you contact us we may keep a record of that correspondence.

 

Third party information – if you give us information about another person, (for example if someone else is taking delivery for you or is included in the purchase of a product) you confirm that you have identified DA Components to them and told them what we will use their information for, as set out in this Privacy Policy and that they have given permission for us to be able to use their personal information in the manner described.

 

IP addresses – when you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.

 

Customer care and correspondence – as part of our customer care procedures, we may follow-up, either by letter, phone, SMS or email, customers who have purchased goods from our website or who have posted comments about DA Components on the internet, for example to resolve a complaint or to ask for a testimonial.

 

Access Rights

You have a right to access the personal information that is held about you. To obtain a copy of the personal information DA Components holds about you, please email us at info@da-components.com enclosing your postal details and the details of your request.
Alternatively you can write to us at the following address:
DA Components Ltd

89 High Street

Yarm

Stockton on Tees

TS15 9BG

 

Security – at DA Components, information security is very important and we have taken many steps to make sure your shopping experience with us is secure. Information about you will be kept safe and secure. In order to prevent unauthorised access or disclosure of your information, we have put in place suitable physical, electronic and managerial procedures to protect and secure information that is collected online.

 

Keeping your information secure – to help us keep your information confidential you should keep your password secret.

 

Password – you should choose a password that is not obvious or known to anyone else. You should never give a third party your password, as you will be responsible for all activity and charges incurred through use of your password whether authorised by you or not.

You can change your password anytime through the account facilities on the website. Should we think that there is likely to be, or has been any breach of security, we may change your password and notify you of the change by email.

 

Payment Security – we use Paypal and Stripe and SSL (Secure Sockets Layer) technology to make sure that the details you provide when placing an order are kept private and secure, making shopping on our website safe. Your browser will show when you are in a secure environment by displaying either a locked padlock or an image of a key in the grey bar at the bottom of the page; it may also warn you when you are entering a secured environment as you go to place your order.

 

Security in our offices – access to your information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

 

Links

Our website may contain links to let you to visit other websites of interest easily. Once you have used these links to leave our website, you should be aware that we do not have any control over that other website. As such we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these websites, and they are not governed by this Privacy Policy.  DA Components is not responsible for any products and/or services featured on any third party website. You should exercise caution and look at the Privacy Policy applicable to the website in question.

 

Notification of Changes to This Policy

If we decide to change our Privacy Policy, we will post these changes on this website so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will tell you. You will have a choice as to whether or not we use your information in this different manner.

 

Feedback

We want to make sure we’re giving you the information about privacy and security that you want – let us know what you think. If you have any feedback, questions or concerns, please email us at info@da-components.com

DA Components Ltd

89 High Street

Yarm

Stockton on Tees

TS15 9BG
Registered in England & Wales, company No. 10008381